Wednesday, February 13, 2008

still cannot connect to MepisGuides.com

This is beginning to get beyond the point of annoying. Here's my current traceroute:

7 ge-7-3-105.car1.Atlanta1.Level3.net (63.211.121.29) 26.772 ms 26.388 ms 27.850 ms
8 ae-31-55.ebr1.Atlanta2.Level3.net (4.68.103.158) 41.377 ms 47.354 ms 49.361 ms
9 * ae-68.ebr3.Atlanta2.Level3.net (4.69.134.50) 36.921 ms *
10 ae-7.ebr3.Dallas1.Level3.net (4.69.134.21) 49.513 ms * 48.896 ms
11 ae-63-63.csw1.Dallas1.Level3.net (4.69.136.154) 48.146 ms ae-73-73.csw2.Dallas1.Level3.net (4.69.136.158) 47.212 ms ae-93-93.csw4.Dallas1.Level3.net (4.69.136.166) 49.024 ms
12 ae-14-69.car4.Dallas1.Level3.net (4.68.19.6) 55.726 ms ae-24-79.car4.Dallas1.Level3.net (4.68.19.70) 46.248 ms ae-44-99.car4.Dallas1.Level3.net (4.68.19.198) 46.331 ms
13 THE-PLANET.car4.Dallas1.Level3.net (4.71.122.2) 46.363 ms 44.686 ms 46.587 ms
14 te7-2.dsr02.dllstx3.theplanet.com (70.87.253.26) 45.116 ms 44.693 ms te9-2.dsr01.dllstx3.theplanet.com (70.87.253.14) 45.755 ms
15 po31.dsr01.dllstx4.theplanet.com (70.87.253.74) 46.329 ms 48.843 ms 46.337 ms
16 gi1-0-2.car17.dllstx4.theplanet.com (67.18.116.85) 49.620 ms 47.665 ms 47.159 ms
17 * * *
18 * * *
19 * * *
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21 * * *
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24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Zerias@Li-Viri:~$

********

As can be seen, I'm still timing out on ThePlanet.com

For those who don't understand a traceroute, a traceroute goes through the normal connection paths that a TCP/IP connection takes to get to the host. If a connection is broken, a traceroute will tell you where the connection is broken at. In my case I am timing out on the hops through ThePlanet.com's servers. Perhaps the following pictures from Xtraceroute might make the problem a bit more clear.



As can be shown my connection starts in Georgia, and my ISP connects to Level 3 out of Atlanta. Level 3 connects with itself in Dallas according tp the LOC field from the DNS server. Level 3 in Dallas passes itself off to ThePlanet.com. My connection to the site then hops through a couple of ThePlanet.com's servers, and then dies with no further response.

This data tells me one of two things. The first conclusion I can draw is that ThePlanet.com's servers are broken internally. A router is down or a line has been cut.

The second conclusion I can draw is that one of the connection services that ThePlanet.com connects to is broken internally or externally. Either a router is down, or a line has been cut.

In either case, the only course of action I have is to contact the host of the last hop on the traceroute and let them know that their connection is broken. Specifically, all I can do is contact ThePlanet and tell them they have a problem and inform them were the problem is.

Depending on the actual connection issue at hand, the process of the troubleshooting is no longer in my hands.

In the case of the first conclusion, that ThePlanet.com's servers are broken internally, I have to wait for ThePlanet.com to reboot the appropriate server or fix the physical connection issue at hand.

In the case of the second conclusion, that a party outside of the ThePlanet.com has servers or routers that are down, I have to wait for ThePlanet.com to locate which connection party is down, notify that party of an existing problem, and wait for the 3rd party to fix their connection. At the same time I am reliant upon ThePlanet.com to inform me of who went down and the timeline that has been provided to ThePlanet.com by that 3rd Party as to when the services will be fixed.

The part where this gets annoying is that after 2 emails to ThePlanet.com, I have not received any notification or response to the connection problem. I generated a third email today since the connection problems have now surpassed, in the time that I've been directly counting, 7 business days. Entire time has been closer to almost 2 or more weeks of access downtime.


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